The digitalisation of the travel and hospitality sector is an ongoing and evolving process with transformative trends shaping the industry globally. Central Asian countries, including Uzbekistan, are gradually embracing digitalisation, albeit with specific challenges. Overcoming these challenges and leveraging the latest digital advancements can pave the way for a more efficient, sustainable, and enjoyable travel experience in the years to come. This will require strong political will and unprecedented multi-stakeholder efforts, including significant private investment in infrastructure deployment, government action to develop digital skills, and policy reform in this area.
The article was written by Dr. Jamshed Safarov and Rushona Safarova within the framework of the project "The Fourth Industrial Revolution and Key Challenges for Central Asia", implemented in 2023 by the University of World Economy and Diplomacy with the support of the Representative Office of the Rosa Luxemburg Stiftung in Central Asia.